| 000 | 00790cam a2200253 a 4500 | ||
|---|---|---|---|
| 999 |
_c2312 _d2312 |
||
| 003 | BD-DhNDQ | ||
| 005 | 20240602104347.0 | ||
| 008 | 950907s1996 nyua b 001 0 eng | ||
| 010 | _a 95038909 | ||
| 020 | _a0321055918 | ||
| 040 |
_aDLC _cDLC _dBD-DhNDQ |
||
| 082 | 0 | 0 |
_a658.8 _223 _bRUS |
| 100 | 1 | _aRust, Roland T. | |
| 245 | 1 | 0 |
_aService marketing / _cRoland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. |
| 260 |
_aNew York : _bHarperCollins College Publishers, _cc1996. |
||
| 300 |
_axx, 508 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 526 | _aBusiness | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aZahorik, Anthony J. | |
| 700 | 1 | _aKeiningham, Timothy L. | |
| 942 |
_2ddc _cBK |
||